Here at Gouldson Legal we are proud to employ a team of experts, who really care about the outcomes of our clients – from our dedicated administration staff all the way through to our senior legal team.
We think that workplace culture plays a very important role in the overall success of our firm and the experience of our clients – team members who enjoy coming to work and like where they work are always going to go above and beyond. That is why we put such strong emphasis on who we hire and how they fit into our team – they have to care about the work they do and the experience of their clients as much as the rest of us do!
We’re proud of the team that we have built and that fact that we all actually like coming to work, we’re also proud that so many of our team stick around for the long-haul!
For example, our Marketing Manager, Rebecca Coote has been with our firm for four years today (6th of May 2018)! So we decided to see why she has stuck around and what she is looking forward to in the future.
Catching up with Rebecca to reflect on her four years at Gouldson Legal
How is Gouldson Legal different to other places you’ve worked at?
Well, I hadn’t worked at a law firm before, so it’s quite different to other places I’ve worked at and very different in terms of the marketing work that I do.
The type of law that we do (personal injury law) is very limited in terms of what we can legally say and do – which can be a real challenge, but also means when we do achieve great growth for the firm, the win feels pretty big!
One of the major things that stands out for me, outside of the actual work that I do, is the people at Gouldson. I’ve previously worked in places where culture really wasn’t a focus, which meant I really didn’t enjoy the workplace, even if I liked the work. Here I love the work and the people, there’s a real sense of community and I’ve developed some really great friendships – which is something I really value.
How would you describe the culture at Gouldson Legal in 5 words?
Progressive. Understanding. Inclusive. Genuine. Fun.
What is your favourite thing about your role at Gouldson Legal?
In terms of my role, it’s the diversity of what I get to do and the projects I get to be involved in. My work is ever-changing – some weeks I might be ghost writing legal articles or LinkedIn posts, others I might be out on location filming, or in the office learning how to create HTML5 ads. I often have the opportunity to upskill, which I really value.
One of the things that also really stands out for me is when I have the opportunity to meet our clients as a part of our client campaign process. We go to our past clients (Rockhampton, Hervey Bay etc.) and interview them about their accident – everything from that first day right through to now. This is a really humbling exercise. They’re always an amazing project to be involved with and definitely something that I appreciate being able to be a part of.
How do you think the firm, and your role, will change in the coming year?
Currently we’re in the process of setting up a new office, to move later in the year. Because of my role and the importance of the client experience in every aspect of what we do, I’ve been involved in the process of designing and fitting out the new office. I’ve been working with our architects, Faran our Director and our Office Manager Heather to ensure the new space reflects what the firm needs from a logistical perspective, as well as how to best design the space in terms of client experience. I’m looking forward to the new space as I believe it will really reinforce what we do and how we do it.
In terms of my role personally, I think this will continue to evolve to reflect the needs of the firm and the different spaces we’re moving into, and I’m excited to see where all of this goes!
Most importantly, where are you planning your next holiday?!
I have been doing a fair bit of travel around Australia recently, I spent time in Sydney, Tasmania and up the Sunny Coast last month alone. However in terms of a real holiday, I’m hoping to plan a Europe trip in the next 6-12 months or so and go exploring over there!
I have a few friends in different cities across Europe, so I’m hoping to take advantage of this as well – I’ll keep you posted!
