Doyle Awards Winner for 9 Consecutive Years

Quick Guide: What to Do During Your Claim Process

If you’re pursuing a claim, chances are it’s your first experience. So, you might be wondering what to do during your claim process. This is a common question from our clients and something we walk them through in our initial consultation. If you want to know now, we’ve outlined the standard things you might need to do during your process.

Common things you may need to do during your claim process

During your claim process, our lawyers will ask you for the information they require to get the best result for your individual case. As these steps can directly affect the result we get for you, it’s important that you respond to them as best you can.

When you’re pursuing a claim, you may need to do the following:

  • Seeing doctors at our request (required evidence depends on your claim and injury)
  • Providing past taxation and employment information if your claim involves loss of income
  • Providing us with details of who you have received medical treatment or rehabilitation from
  • Letting us know who you worked for, or are working for now, if your claim involves economic loss
  • Signing and returning documents to us
  • Advising us if you change address or phone number
  • Advising us of any change in your employment
  • Advising us of any change in your circumstances (such as further medical treatment, change in employment, completion or commencement of study, a change in living circumstances)
  • Keeping written records of expenses incurred, travelling done, care and assistance provided
  • Authorising us to deal with different organisations on your behalf such as Medicare, Centrelink, WorkCover or your doctors

If you’re pursuing any type of compensation claim, you will also need to make every effort to return to work if you can. The reason for this is that when assessing your damages, the court will consider the efforts you have made to return to work, seek alternative employment, or retrain yourself, and whether you have completed recommended medical treatment. As a claimant you are under an obligation to do all you can to minimise the loss you suffer as a result of injury (mitigation).

Why you need to Comply with time limits

It’s important to comply with the time limits set on the various pre-court compensation schemes—Workers’ Compensation and Rehabilitation Act, Motor Accident Insurance Act, Personal Injuries Proceedings Act, and the various sets of regulations that cover each of the pre-court processes. Should your claim proceed beyond the pre-court stages, not complying with time limit rules governing proceedings in Court (Uniform Civil Procedure Rules 1999), can result in extra costs to you or a range of other consequences including a loss of any entitlement to claim at all. This shouldn’t be a concern if you answer these requests quickly.

If you have any further questions about what to do during your claim process to get the best result, get in touch with our team on 07 3144 7144. Our goal is to make the process as stress-free as possible for you and we understand that knowing what to expect can play a big role in that.

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